Gary Bertwhistle tells the story of the "yeah but" guy and encourages all of us to be "yeah and" guys instead. It's good advice. Years ago, I heard about the improv "yes and" rule. I discovered that, in both business and personal life, if you take a sentence with a but, and replace the but with and, the sentence becomes a much more positive and pleasant one. Your decision, your ruling, hasn't changed. The way you present it has. Sometimes instead of "and", I split the sentence at "but" into two sentences. Compare these:
Is it because people hear "but", know you're saying no, and stop listening? Is it because "but" somehow negates the "good" half of the sentence? I don't know. I do know I have less arguing in my life since I adopted this verbal habit.
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