# Tuesday, 28 September 2010

I love this image:

I know this is true because in my role as friends-and-family help desk, I get people to read the error messages and then I repeat whatever they just told me and then they are like "oh, I get it! Thanks! I'm glad I know someone who understands these darn computers!" This works over the phone when I can't even see the message.

Now why am I mentioning this, besides the fact I love this dialog? Because it comes from a lovely blog entry by Chris Jackson on why app compat problems can't be fixed by talking to the user about them. You slave over a lovely dialog with a button which might as well say CLICK HERE TO GET A VERSION THAT DOESN'T HAVE THIS PROBLEM or a checkbox that might as well say CHECK THIS IF YOU DON'T THINK ITS A PROBLEM AND ARE SICK OF BEING REMINDED but instead the user clicks JUST THIS ONCE I WANT TO USE THE OLD ONE BUT BE SURE TO TELL ME ALL THIS AGAIN NEXT TIME. 

Is there a solution? I don't know. But you need to know people are like this.

Kate

Tuesday, 28 September 2010 14:36:19 (Eastern Daylight Time, UTC-04:00)  #    Comments [1]
Wednesday, 06 October 2010 22:57:25 (Eastern Daylight Time, UTC-04:00)
Very insightful! You are really an experienced director, Kate! How can you know all the strategies being implemented, as well as those rules that are being enforced to apply?
We don't tend to buy anything that we all can use for free and we understand from the inside out. Personally I don't buy a used computer although I really want to have laptops or Mac-books. I sure will 'work' it out to have what I want.
Keith Lance
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