# Friday, 31 October 2008

An interesting thing happened towards the close of Thursday's MFC session at PDC. Damien Watkins was taking questions, and as so often happens, some of the questions were really more comments or suggestions, feature requests and so on. It's rare for the speaker to be the person who can act on these requests. Normally we're reduced to saying "send me an email and I'll forward it to the right people." Sadly, very few attendees do that. I know it takes a great deal of initiative and even courage to ask a question at a big conference (I do remember my pre-speaker days) and when asked to send email instead, that is sometimes too high a hurdle. As a speaker I can try to make a note of it, but if it's outside my area I may not write down the most important word of the request and that may leave the team unable to respond.

So during Thursday's session, after the third or fourth "OK, I'll pass that along," Damien volunteered:

I know you're thinking "he's just nodding his head and not paying any attention", but if you're using the mike it's all getting recorded. Everybody back on the team says "hey, as soon as it's online, let us know so that we can go ahead." It is getting recorded so it's all going back.

After the talk, Damien told me that they recorded the MVP Summit sessions and replayed them frequently to hear the attendee comments in context and with precision. For the PDC talks, when they need to share comments with another team, it's as simple as sending them a URL and a minute mark and asking them to listen. In fact I've done that myself this week when asking a question of someone in Redmond who couldn't attend - I sent the URL to the talk, a screenshot of the slide, and the minute mark. One of the easiest followup emails to compose ever. It really makes it possible for the conversation to continue long after the conference. I hope the trend spreads to all my conferences.


Friday, 31 October 2008 07:43:37 (Eastern Standard Time, UTC-05:00)  #    Comments [0]