There has long been a kind of mystery around getting hotfixes from Microsoft. Maybe you read a KB article or a blog or something and you learn that the fix to your problem is in a hotfix. Then there are all kinds of disclaimers about how you shouldn't get the hotfix unless you're totally sure you need it, and on top of that in order to get it, you have to phone someone!
In the last year or so I've obtained two hotfixes. One was sent to me by a friend who'd already gone to the trouble of getting it (something you're totally not supposed to do, but people do it anyway) and the other I got myself - it took less than ten minutes and was no trouble at all, but it was intimidating to do it for the first time. Well now there's an easier way ... hotfixes on the web.
I don't exactly look forward to needing a hotfix, but it will be cool to try this eventually.